Effective Date: 01-10-2024
At SSS Group Hotel, located in Mahavir Enclave, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and use our services, including payments processed via Razorpay. By using our website or booking services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information when you use our services:
- Personal Information: Your name, email address, phone number, billing address, and payment information (processed securely via Razorpay).
- Booking Details: Information related to your stay, such as check-in and check-out dates, special requests, and room preferences.
- Device Information: We may collect information about the device you use to access our website, including IP address, browser type, and location.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process your bookings and payments securely via Razorpay.
- To communicate with you regarding your reservations and provide customer support.
- To improve our services, website experience, and hotel offerings.
- To send marketing communications and offers, if you have opted-in to receive them.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with third parties for the following reasons:
- Payment Processing: All payments made through our website are processed securely by Razorpay. Razorpay may collect and store your payment information in accordance with their privacy policy.
- Service Providers: We may share your information with trusted service providers who assist us in operating our website and hotel services (e.g., email providers, booking engines).
- Legal Obligations: We may disclose your information if required by law or to protect the rights and safety of our hotel and guests.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We use SSL encryption on our website and ensure that Razorpay adheres to PCI-DSS standards for secure payment processing.
5. Retention of Data
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, booking information may be retained for tax and accounting purposes.
6. Your Rights
You have the following rights concerning your personal information:
- Access: You can request a copy of the data we hold about you.
- Correction: You can request corrections to your personal data if it is inaccurate.
- Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.
- Marketing Opt-Out: You can opt-out of receiving marketing emails from us at any time by using the unsubscribe link in the email or contacting us directly.
7. Cookies and Tracking Technologies
Our website uses cookies to improve user experience and analyze website traffic. You can manage your cookie preferences in your browser settings. For more information, please refer to our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites.
9. Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to our website, and we encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Phone: 9818914386
- Address: SSS Group Hotel, Mahavir Enclave, No. 83, RZ-4 A, KH, 2, Pipal Wali Gali, opposite Vishal Mega Mart and, Mahavir Enclave Part 1, Mahavir Enclave, Delhi, 110045, India.